/n /n s: Drive operational excellence and achieve business K
/n PIsLead, mentor, and develop Team Leaders and frontline te
/n ams Monitor productivity, quality, customer satisfaction, and process complia
/n nce Manage client expectations and stakeholder relationsh
/n ips Identify improvement opportunities and implement process enhanceme
/n nts Ensure adherence to SLAs, operational metrics, and organizational polic
/n /n ies
/n Preferred Candidate Prof
/n /n ile: Experience managing Domestic Banking/BFSI operations in a BPO enviro
/n nment Solid people management and stakeholder management s
/n kills Proven track record of delivering operational KPIs and business out
/n comes Excellent communication, analytical, and problem-solving abil
/n ities Graduation is mand
/n atory
📌 Operations Manager (Kolkata)
🏢 TP
📍 Kolkata
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