Job Title: Front Office Assistant (Receptionist)

Location: Hotel Apollo Grand
Department: Front Office - Night Duty only

Job Summary

We are looking for a well-presented and customer-focused Front Office Assistant to manage guest interactions at the reception. This role involves handling check-ins and check-outs, managing reservations, and ensuring a smooth and welcoming experience for all guests.

Key Responsibilities

- Greet and welcome guests in a professional and friendly manner
- Handle guest check-ins and check-outs efficiently
- Manage reservations, bookings, and inquiries (calls & walk-ins)
- Provide information about rooms, services, and facilities
- Coordinate with housekeeping and other departments for guest needs
- Handle guest requests and resolve basic complaints promptly
- Maintain accurate records using the hotel management system
- Ensure reception area is clean,



organized, and presentable

Requirements

- Prior experience in hotel front office or customer service preferred
- Good communication skills (English & Hindi; Assamese is a plus)
- Well-groomed, confident, and polite personality
- Basic computer knowledge (PMS/booking systems preferred) Yashraj Software
- Ability to multitask and work in shifts

What We Offer

- Competitive salary
- Growth opportunities in hospitality
- Experiential work environment
- Staff meals

Job Type: Full time

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

- Paid time off

Experience:

- Hotel : 1 year (Required)

Language:

- English (Required)

Work Location: In person

📌 Front Office Receptionist - Night Duty (India)
🏢 Hotel Apollo Grand
📍 India