The Executive - Sales Coordinator will play a crucial role in supporting the sales team by managing order processing, preparing quotations, and ensuring effective follow-ups. This position requires a proactive individual who can implement upselling and cross-selling strategies to generate business and enhance customer satisfaction.
Duties and Responsibilities
- Process customer orders accurately and efficiently.
- Prepare and send quotations to clients in a timely manner.
- Conduct follow-ups with clients to ensure satisfaction and address any inquiries.
- Implement upselling and cross-selling strategies to maximize sales opportunities.
- Generate recent business leads and maintain relationships with existing clients.
- Collaborate with the sales team to achieve sales targets and objectives.
Qualifications and Requirements
- 1-3 years of experience in a sales coordination or related role.
- Strong understanding of order processing and sales procedures.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
Key Competencies
- Strong organizational and time management skills.
- Attention to detail and accuracy in work.
- Ability to adapt to changing priorities and work under pressure.
- Proactive approach to problem-solving and decision-making.
- Customer-focused mindset with a passion for sales.
Performance Expectations
- Meet or exceed monthly sales targets and objectives.
- Maintain a high level of customer satisfaction and retention.
- Demonstrate effective communication and collaboration with team members.
- Continuously seek opportunities for process improvement.