Assistant Manager Quality / Quality Team Leader

Job Description:

We are looking for an Assistant Manager Quality / Quality Team Leader who is responsible for driving transaction quality, improving customer experience, managing QA teams, and ensuring governance through audits, RCA, and client communication.

Key Responsibilities

- Ensure transaction quality and customer experience standards.
- Conduct regular audits and maintain daily governance.
- Manage QA team, allocate responsibilities, and groom team members.
- Handle RCA, escalations, and process improvements.
- Plan and execute calibrations/tape reviews.
- Analyze quality parameters and prepare reports for MBR/QBR/reviews.
- Coordinate with clients and drive quality improvement initiatives.
- Six Sigma Green Belt preferred.

Eligibility Criteria:

- Minimum Qualification: HSC
- Valuable communication & interpersonal skills
- Knowledge of NPS, CSAT, Fatal errors, Variance, etc.

Work Details

- Full Time
- Shift: Day shift/ rotational (depending on process)

Navi Mumbai

📌 Assistant Manager Quality / Quality Team Leader (India)
🏢 One Point one solutions
📍 India