Location:

Mumbai

Job Description

Experience 6 to 10 Years

- AD / O365 JD
- Regular Activities – Create/Delete/Modify/Maintain
- AD System Administration
- Help create and maintain different password policies for different user types.
- Remove unnecessary access.
- Manage stale user and computer objects.
- Plan and implement Upgrades and Updates to AD / ADFS Services.
- GPO Management (including creation and deletion) for various security policies and software development
- Set-up and follow Change Management processes for all in-scope services.
- Active Directory Services/ADFS Troubleshooting
- Access issues to files and folders
- User Account expiry
- Account lockouts
- Trust relationships errors
- Authentication failures
- DNS resolution failures
- IP address assignment failures
- AD/ADFS Health Check, Monitoring & Auditing
- Monitoring and generating reports using AD Audit Plus
- Provide logs and evidence of access/authentication/change as and when required by internal audit teams

a. Email Management (O365 Support)

i. Scope

- Domain Controllers in Azure
- Azure AD Sync Server
- ADFS and ADFS proxy servers in Azure
- Office 365 Email, OneDrive, Skype for Business, Teams, Azure AD Premium and Intune Microsoft Online Services

ii. Deliverables

- Develop, document and update service processes, which should be aligned as per latest ITIL standard




- Manage quota and define control as per standards
- Preform day to day proactive/reactive administration, troubleshooting and support activities and keep users informed of incident progress
- Troubleshoot O365 / Outlook issues (along with network team if necessary)
- Coordinate with the users/FMS team for issue resolution and guide them to follow the defined SOP
- Coordinate with Microsoft for O365 issues resolution as needed
- Support issues with email security and mail flow by coordinating with third party vendor such as MimeCast, SFT etc.
- One Drive for Business – Help users set up and make use of ODFB along with sharing files with other users within the Company and troubleshoot issues
- Contact/Escalate to the identified primary contact of APL, in case of any Server hardware issue or network issue, who will in turn co-ordinate with the vendors for resolution
- Prepare weekly reporting as per agreed format
- Create / Edit / Delete shared mailboxes as per requests
- Create / Edit / Delete cloud email accounts
- Create / Edit / Delete groups as per requests
- Configure/re-configure AADSync as required
- Configure / troubleshoot any settings / rules on O365 Services in scope as required by business/IT.
- Scavenge licenses on a monthly basis to ensure that there is no excess license purchase

📌 Profiles (India)
🏢 Team Computers
📍 India