We are looking for an experienced Supervisor – Collections to lead a team of collection executives, ensure target achievement, and maintain smooth collection operations. The ideal candidate should have experience in domestic collections, team handling, and MIS reporting.
Key Responsibilities
- Provide on-the-job training to new team members.
- Monitor and track collection executives' daily performance.
- Maintain MIS reports for the allocated portfolio.
- Motivate and guide the team to achieve collection targets.
- Coordinate with bank representatives and collection agencies.
- Handle customer escalations and resolve critical cases.
- Develop strategies to improve team performance.
- Conduct daily, weekly, and monthly performance reviews.
- Manage team attendance and ensure smooth workflow.
- Coordinate with internal departments for operational support.
Eligibility
- Any Graduate.
- 1 - 3 years of experience in domestic collections.
- Experience in team handling or supervisory roles preferred.
Required Skills
- Good communication skills.
- Solid leadership and people management skills.
- Proficiency in Microsoft Excel.
- Knowledge of the domestic collections process.
- Target-oriented with strong problem-solving abilities.
Preferred Candidate
- Experience in banking/BFSI collections.
- Ability to handle escalations and lead a team effectively.
- Passionate about achieving team and business targets.
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Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
📌 Team Lead (India)
🏢 egrove systems pvt.ltd
📍 India
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