Job Information

Date Opened

06/23/2026

Job Type

Full time

City

Chennai

State/Province

Tamil Nadu

Country

India

Zip/Postal Code

600096

Industry

Technology

Job Description: IT Infrastructure SME (L2 / Subject Matter Expert)

Work/Job Location: Work from Office – Perungudi, Chennai Tamil Nadu | Reliably commute or planning to relocate before starting work (Required)

Candidate Profile: Smart, Energetic, Responsible, should be fluent in English, Presentable, Management Skills, Dedicated, and with a explicit employment background.

Qualification: Computer Science/Technology Graduates

Shift: Rotational Shift

Certification : CCNA and networking certifications

Responsibilities:

Infrastructure Management

- Manage Windows and Linux servers, including administration, patching, performance monitoring, and service availability.

- Manage Active Directory, Group Policies, DNS, DHCP, VPN, and related infrastructure services.

- Support network troubleshooting and coordinate with ISPs and infrastructure vendors.

Security Management

- Manage endpoint security, antivirus, EDR, DLP, MDM, email security, and security monitoring solutions.

- Review security alerts, investigate incidents, and coordinate remediation activities.

- Implement security hardening, vulnerability management, and patch compliance programs.

Compliance & Governance

- Implement and maintain Information Security Management System (ISMS)



controls aligned with ISO 27001:2022 and HIPAA Security Rule requirements.

- Develop and maintain IT security policies, standards, SOPs, and operational procedures.

- Support risk assessments, compliance reviews, audits, and corrective action tracking.

- Manage IT-related compliance awareness programs and phishing simulations.

Backup, BCP & DR

- Manage backup operations, recovery testing, and restoration activities.

- Develop, maintain, and periodically test Business Continuity and Disaster Recovery procedures.

- Ensure backup compliance and recovery readiness.

Incident & Problem Management

- Handle L2/L3 escalations from Front Desk Engineers.

- Perform root cause analysis (RCA) for recurring incidents and critical outages.

- Lead major incident management and service restoration efforts.

Vendor & Project Coordination

- Coordinate with OEMs, ISPs, software vendors, and third-party service providers.

- Evaluate and recommend technology improvements, upgrades, and security enhancements.

- Support implementation of new IT infrastructure and security initiatives.

Reporting & Governance

- Review SLA performance and service metrics.

- Prepare monthly operational, security, compliance, and management reports.

Participate in governance meetings and provide strategic recommendations for IT operations and security improvements.

📌 IT Infrastructure/Subject matter Expert) (India)
🏢 SRM Technologies
📍 India