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The difference between success and failure often comes down to talent — highly competent people who are vigilant at getting the job done right. Over the years, we’ve carefully cultivated a global team of highly educated and experienced professionals, as savvy in business as they are in technologies. Finding, hiring and retaining exceptional talent is Job No. 1 at Vigilant.

In IT circles, we’re also considered a preferred employer, known for an intelligent, progressive and collaborative work culture that keeps employees happy and our workforce stable.

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Service Delivery Manager

Department: Applications

Key Responsibilities:

- Outstanding communication skills written, verbal, and presentation abilities. This is the most significant aspect.
- Must Take Accountability & Ownership of the Project/Accounts/Programs assigned
- A comprehensive understanding of major Oracle EBS/Cloud application streams such as SCM, Finance, and Manufacturing, coupled with industry knowledge at a high level. Must have the ability to articulate technical/functional concepts in business terms and present to senior management/client/other stakeholders




- Must have 10+ years experience in Oracle Cloud and Oracle EBS, with a predominant focus on recent experience in Oracle Fusion (Cloud) applications.
- Must have experience as Service Delivery Manager for 2 or more projects (Support/Implementation/Rollout/Upgrade)
- Must have experience in Planning and Execution/Control of the project including Timelines, Resources (Employees, Client, Vendors, Other 3rd Parties – Scheduling and Alignment), Budget & Cost
- Must have the experience to estimate the effort and challenge the technical/functional teams on the estimations done by them
- Must have the ability to ensure quality of the delivery
- Ability to deliver as an individual contributor with the creation of presentations, project plans, detailed issue, and risk tracking, maintaining program health information, and other detailed program and project management related deliverables
- Serve as the point of contact in support of ongoing project for client and internal
- Conduct Periodic Reviews and Meetings, Prepare Status Reports and share with Stakeholders
- Conduct Working Sessions with team sharing screens and helping the team resolve the issues technically/functionally
- Proficient in managing and effectively handling multiple projects simultaneously, ensuring successful outcomes across all endeavors.
- Leverage your expertise in cloud applications, cloud architecture, and comprehensive global support knowledge to facilitate discussions and guide decision-making processes related to program direction.
- Experience in designing and leading Change Management efforts in large business transformation projects highly beneficial
- Proactively initiate and guide open dialogues with teams, clients, and stakeholders, fostering an environment of trust and collaboration.
- Experience in OIC, BI, OTBI, SQL, PLSQL, workflows, Forms, OAF is advantage.
- Communicate/Escalate Employee performance concerns and/or status updates to leadership

📌 Service Delivery Manager (India)
🏢 Vigilant Technologies
📍 India