- Maintain regular follow-up with customers regarding payment schedules and documentation.
- Provide proper updates about project status, registration process and required formalities.
- Coordinate with the Sales Team, Accounts Team, Legal Team and Registration Team for smooth processing.
- Handle customer queries, concerns and escalations professionally.
- Ensure timely collection of documents from customers for agreement and registration purposes.
- Maintain customer records, booking details, payment status and follow-up reports accurately.
- Send payment reminders and assist customers with due payments.
- Schedule and coordinate registration appointments with customers.
- Ensure excellent customer relationship management and customer satisfaction throughout the process.
- Support customers with post-booking assistance and maintain long-term relationships.