Job Title: Customer Service Executive email and chat process

Department/Function: Customer Experience

Job Purpose:

Are you a sharp communicator with a knack for solving problems. As a Customer Service Executive – FAS Tag Inbound at Bank, you’ll be the digital face of our brand—responding to customer emails with speed, accuracy, and empathy. If you love working behind the scenes to deliver seamless service and want to kickstart your career in a fast-growing banking environment, this role is your perfect launchpad.

Roles & Responsibilities:

Handle customer queries received via email.

Ensure responses are sent within 24 hours.

Maintain service quality and accuracy in communication.

Collaborate effectively with internal and external stakeholders.

Manage challenging situations with professionalism and empathy.





Support initiatives to improve service delivery and customer satisfaction.

Excellent written and verbal communication skills.

Solid understanding of FAS Tag products and processes.

Proficient in typing and MS Office tools.

Ability to work under pressure and go the extra mile.

Job Title

Customer Service Executive email chat process

Location

Juinagar/Airoli

Interview Location

Airoli

Experience

0 -2

Education Qualification

Graduation

Budget

4.6 LPA

Pay: ₹300,000.00 - ₹450,000.00 per year

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Executive - voice process ( sales) (India)
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