HubSpot is hiring for the role of Customer Support Specialist!

Responsibilities of the Candidate:

- Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
- Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
- Identify and diagnose software issues to fix and improve the product experience for our customers
- Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
- Apply business acumen in customer interactions to proactively identify opportunities to grow their business through the usage of our software, and convert those opportunities into leads for Sales
- Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall HubSpot experience in mind that grow their businesses better
- Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
- Be a role model and a trusted advisor by showcasing HubSpot values and a customer-centric approach in every customer interaction

Requirements:





- Fluent in English
- Self-motivated, always curious, and consistently eager to learn, with a growth mindset
- Performance-oriented and demonstrate a strong customer-first mentality by providing high-quality service to a consistent number of customers daily
- Curiosity for technical deep-diving and troubleshooting. We don’t always have the answers right away, so you need to enjoy discovering them!
- Thrive in a energetic and collaborative environment and are comfortable with change, ambiguity, working autonomously, and using good judgment to make decisions that solve for the customer
- Seek to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
- Able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best-in-class support
- Motivated by building technical skills and acquiring in-depth knowledge about our product and related technical concepts
- Embody our HEART values and add to our company culture
- Comfortable with working across phone, email, and live chat (required for all)
- Comfortable with a hybrid work arrangement of 3 days in the office and 2 days remote

📌 Customer Support Specialist (Bengaluru)
🏢 Recognized
📍 Bengaluru