Allstate is hiring for the role of Customer Service Associate!

Responsibilities of the Candidate:

- Inputs and tracks into the appropriate databases.

- Remain current on current marketing campaigns in order to respond appropriately to marketing-related inquiries using all available resource tools.

- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted

- Working knowledge of insurance policies and related processes and procedures.

- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross-sales (if applicable).

- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.

- Ensures facilitation of first call resolution and customer satisfaction on all transactions handled.

- Resolve routine, complex, and unique questions/issues.

Requirements:

- High School Diploma or GED (Preferred)

- 0-2 years of experience (Preferred)

📌 Customer Service Associate III (Bengaluru)
🏢 Important Company of the Sector
📍 Bengaluru