Job Description Job Summary:
The Operations Manager will be responsible for overseeing end-to-end operations across outlets/central kitchen, ensuring efficiency, quality, and profitability. The role involves managing teams, streamlining processes, maintaining service standards, and driving business growth while ensuring compliance with company policies.
Key Responsibilities:
1. Operations Management
Oversee daily operations of outlets/central kitchen
Ensure smooth functioning of all departments (kitchen, service, stores)
Monitor service quality, food quality, and operational efficiency
2. Team Leadership & Management
Lead, train, and manage cross-functional teams
Ensure proper staffing, scheduling, and productivity
Conduct performance reviews and drive team development
3. Process & Quality Control
Implement and maintain SOPs across operations
Ensure adherence to hygiene and food safety standards (FSSAI)
Conduct regular audits and ensure corrective actions
4. Cost & Inventory Management
Monitor food cost, labor cost, and overall operational expenses
Work closely with procurement and store teams for inventory control
Minimize wastage and improve efficiency
5. Customer Experience
Ensure high levels of customer satisfaction
Handle escalations and improve service standards
Implement feedback-driven improvements
6. Reporting & Coordination
Prepare daily/weekly/monthly reports on operations
Coordinate with management for business planning and expansion
Drive process improvements and operational strategies
Requirements:
Proven experience as Operations Manager in F&B; / hospitality industry
Strong leadership and team management skills
Experience in handling multi-unit operations / central kitchen preferred
Good understanding of P&L;, cost control, and inventory management
Ability to work in a rapid-paced environment
Qualifications:
Graduate / MBA / Hotel Management preferred
5–10 years of relevant experience
Key Skills:
Operations Management
Team Leadership
Cost Control & Budgeting
Process Improvement
Problem Solving
Communication Skills