Job Description Hiring Alert: Policybazaar is hiring a Senior Trainer (CRT)!n We are looking for a dynamic and results-driven Senior Trainer (Customer Service Trainer) to join our team in Kochin Location: 4th Floor, Arya Bhangy Pinncle, Sahodaran Ayyappan Rd, Elamkulam, Kochi, Ernakulam, Kerala 682020n Experience: 1.5+ Years in BPO Trainingn Working Days: Monday to Saturday (10:00 AM – 7:00 PM)n Mandatory Language Requirements:n Malayalam & English- Advanced (Fluent)n Key Responsibilities:n -On-boarding & Product Training: Train recent joiners on product knowledge, customer communication, and internal systems (including selling, soft skills, and objection handling).n -Performance & Refresher Modules: Conduct call audits, identify training gaps across levels,



and deliver refresher training to boost floor productivity.n -Feedback & Coaching: Provide timely, constructive feedback and counseling to trainees to help them meet performance standards.n -Training Operations: Manage training schedules, set up training rooms, create engaging learning materials, and maintain meticulous performance scorecards and records.n -Voice modulation correction.n How to Apply:n If your profile matches the requirements, please share your updated resume directly: Email: or whatsapp (phone hidden) (Please mention "Senior Trainer - Kochi " in the subject line).

📌 Senior Trainer (Customer Service ) (Ernakulam)
🏢 PolicyBazaar
📍 Ernakulam