Key Responsibilities

Patient Registration & Reception

- Welcome patients, attendants, and visitors courteously.
- Register new patients and update existing patient records.
- Verify patient details and maintain accurate registration data.
- Issue patient identification numbers and registration forms.

Appointment Management

- Schedule, reschedule, and cancel appointments for consultants.
- Coordinate with doctors and departments regarding appointment availability.
- Inform patients about consultation timings and hospital procedures.

Patient Assistance

- Guide patients and visitors to appropriate departments.
- Respond to patient inquiries in person and over the phone.
- Assist patients with admission and discharge-related formalities.

Billing & Documentation Support

- Coordinate with billing department for patient payments.
- Ensure completion of required registration and admission documents.
- Maintain confidentiality of patient information and records.

Telephone & Communication Management

- Handle incoming and outgoing calls professionally.
- Transfer calls to concerned departments.
- Record and relay messages accurately.

Customer Service

- Address patient concerns and escalate complaints to the concerned authority.
- Maintain professional behavior and positive patient relations.




- Ensure patient satisfaction through prompt service.

Record Maintenance

- Maintain front desk registers and daily reports.
- Update appointment logs and patient records.
- Ensure proper filing and documentation of records.

Coordination

- Coordinate with OPD, IPD, Billing, Nursing, and other departments.
- Assist in smooth patient flow and hospital operations.
- Support hospital events, camps, and promotional activities when required.

Required Skills

- Excellent communication and interpersonal skills.
- Customer service orientation.
- Computer proficiency (MS Office, Hospital Management Software).
- Telephone etiquette.
- Ability to handle patients calmly and professionally.
- Good organizational and multitasking skills.
- Attention to detail and accuracy.

Educational Qualification

- Graduate in any discipline.
- Additional certification in Front Office Management or Hospital Administration preferred.

Experience

- 1–3 years of experience in hospital front office/reception.
- Freshers with good communication skills may also be considered.

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 Front Desk Executive (India)
🏢 Avron Hospitals
📍 India