Engineer Support after Sales(SAS)

Functional Area: Support After Sales

Job Type: Full Time

Job Location: Corporate/Factory

Job Profile: Engineer

Experience: 2-4 years

Qualification: B.E(Mech)

Relevant Field: EPC (Project based) company in Process Field

Date: 02-07-2026

Role

Support after Sales & Maintenance

Job Responsibilities

- Complain register with date, sender, customer, nature, related to

- Complaint acknowledgement mail within 10 working hours max

- Complaint evaluation, check FAQ, troubleshooting history of similar complaint

- Circulation of complaint internally to relevant department / Sub supplier

- Action plan for complaint resolution to be sent to customer within 16 working hours for
routine matters and 2-5 days for critical crucial matters.

- Proposals to be sent to customer with all material, manpower needed for the complaint resolution

- Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance

- Monitor sub suppliers activities for supply or services and keep customer updates time to time

- Customer visits and inquiry generation for preventive maintenance





- Annual spares requirement analysis and forecast for the year

- Complaint resolution summary and its log

- CO2 compressor maintenance expertise to be developed

- Expertise to be developed for maintenance of routine items, electrical and mechanical

- Intimation mails to customer for preventive maintenance of supplied plants

- Data of all supplies made to customer and their O & M Manuals

- ISO System implementation and updation

- SAP material data base and its updation, SAP Implementation

- Data management system implementation and vigilance

- AMC Contracts structure design, proposal

- Training Contracts structure design contents proposal

- Identify locations for most demanding after sales visits
Propose locations for local representation

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Education & Experience

- Bachelor of Engineering Mech / Production having equivalent technical manufacturing workplace with 2-4 yrs experience
- Preferred Industry background – EPC company in Process Field
- Experience in maintenance
- Leadership ability and preferably experience

Knowledge/Skills

- Ability to multi-task, and adjust priorities
- Ability to sell ideas and motivate others

📌 Engineer Support after Sales(SAS) (India)
🏢 Hypro Group
📍 India