Job description

A desktop support engineer is an IT professional who provides technical support for computers and software systems:

- Troubleshooting: Troubleshoot and repair hardware and network issues
- Installation: Install, configure, and maintain desktop computers, software, and peripheral equipment
- Support: Provide end-user support, including responding to client inquiries and providing technical support
- Upgrades: Perform system upgrades and advise on software and hardware upgrades
- Documentation: Document incidents, problems, and resolutions
- Communication: Communicate progress frequently if troubleshooting complex problems
- Follow-up: Follow-up afterwards to ensure the original problem was fully addressed
- Log: Maintain a log of job tickets and maintenance tasks

Key Responsibilities

- Provide L1 technical support for desktops, laptops, Printers and peripherals
- Install and configure operating systems (Windows/macOS)
- Troubleshoot basic hardware and software issues
- Assist in network connectivity (LAN/Wi-Fi) issues
- Configure printers, scanners, and other devices




- Support Microsoft Office / Microsoft 365 applications
- Handle IT helpdesk tickets and resolve issues within SLA
- Provide remote support using tools like AnyDesk / TeamViewer
- Maintain IT assets and inventory records
- Assist senior engineers in system maintenance and updates

Required Skills

- Basic knowledge of computer hardware & networking
- Familiarity with Windows OS and MS Office
- Understanding of troubleshooting techniques
- Willingness to learn recent technologies
- Basic knowledge of Active Directory (preferred)

Qualification

- Diploma / Bachelor’s Degree in IT, Computer Science, or related field
- Candidates with 1–5 year experience can apply

HR Contact Number: +91-XXXXXXXXXX/ (phone hidden)

Job Type: Full-time

Pay: ₹18,000- ₹20,000 per month

Shift:

- Day shift

Work Location: Chennai

Job Type: Full-time

Benefits:

- Leave encashment

Work Location: In person

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits:

- Leave encashment

Work Location: In person

📌 Desktop Support Engineer (India)
🏢 Icare
📍 India