As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

Responsibilities:

· Respond to customer queries in a timely and accurate way, via physically, phone, email or chat.

- Maintaining and developing relationships with key client contacts

· Update our internal databases with information about technical issues and useful discussions with customers

· Supporting the Service Manager to identify, develop and implement efficiencies within service initiatives in line with company procedures

· Good understanding of how to integrate and interpret project data to make informed decisions





· Have a proven track record in project set up, scheduling, planning and reporting

· Take responsibility for all relevant paperwork

· Follow up with customers to ensure their technical issues are resolved

· Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements:

· Proven work experience as a Service Coordinator

· Proficiency with MS Office Suite, particularly MS Excel

· Excellent communication skills and people skills

· Analytical and multitasking skills

· Teamwork and motivational skills

· Solid organizational skills including attention to detail and multi-tasking skills

· Aptitude in problem-solving

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks:

- Health insurance

Work Location: In person

📌 Service Co-ordinator (India)
🏢 Tech-Long Packaging Machinery India
📍 India