Job Description:

Key Responsibilities:

1. Business Development & Sales:

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Drive branch performance across key metrics: CASA growth, retail loans, fee income, and cross-selling of banking products.

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Identify and capitalize on new business opportunities in the local market.

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Manage and guide the sales team to achieve monthly and quarterly targets.

2. Customer Relationship Management:

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Ensure high standards of customer service and branch ambiance.

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Resolve escalated customer complaints promptly and effectively.

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Build solid relationships with HNI/NRI and key clients for long-term business.

3. Branch Operations & Compliance:

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Oversee daily branch operations and ensure compliance with internal policies and regulatory requirements.

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Ensure proper documentation, audit readiness, and adherence to KYC/AML norms.

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Monitor risk and security at the branch level.

4. Team Management:

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Lead, mentor, and develop a high-performing branch team.

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Conduct regular training and motivation sessions for staff.

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Foster a performance-driven and customer-centric culture.

5. Reporting & Analytics:

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Maintain MIS and reports related to sales, operations, and customer feedback.

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Analyze branch performance data to drive continuous improvement.

📌 Branch Manager- Retail Branch banking- Mumbai
🏢 Acura Solution
📍 Mumbai