Front Line Manager - Customer Care - Blended
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a robust partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Inviting applications for the role of Assistant Manager Customer Care
Responsibilities:
- Leadership: Ability to inspire and lead new hire batches and Production teams towards achieving common goals in direction of knowledge management and retention.
- Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
- Communication: Excellent verbal and written communication skills to interact with team members and customers effectively.
- Adaptability: Ability to work in a 24 x 7 fast-paced environment and adapt to changing priorities.
- Lead and manage: Oversee the daily operations of the voice customer service and outbound call team ensuring hi

📌 Assistant Manager (Gurugram)
🏢 Genpact India
📍 Gurugram