Description
- Manage the training needs for executives
- Ensure that all his DRAs are trained & Certified as per regulatory requirement
- Drive performance through team work
- Review of teams performance in terms of targets vs actual and guide for necessary optimisation

Responsibilities

1) Tracking & Controlling the delinquency of the area, bucket wise, dpd wise and focus on Non-starters for TW Product
2) Regular follow up with delinquent customers through a dedicated team
3) Ensuring adherence of legal guidelines by agencies and executives
4) Manage Productivity by fixing productivity parameters for in-house / collection agencies, monitoring performance against set parameters and periodic review
5) Co-ordination with legal team to ensure necessary legal action is taken on specific cases
6) Ensure collection agencies are complaint with audit & information security requirements of the Organisation

Qualifications

Experience Range : 10 to 12 Years
Qualifications :
Graduate (Any Specialisation)
MBA

📌 Area Collection Manager (Ernakulam)
🏢 CSB Bank
📍 Ernakulam