Job Description Summary

Job Description
Job Description:
The CS Platforms Administrator operates within the CS Operations function, providing dedicated technical expertise to maintain and enhance the platforms that power Customer Success engagement, reporting, and lifecycle management.

In this role you will:
- Own the day-to-day administration, configuration, and maintenance of CS platforms (from a business ownership perspective) including Gainsight, ServiceNow, Salesforce, Tableau, Smartsheet, and Fusion, ensuring system availability, performance, and data integrity.
- Design, build, and maintain automated workflows, rules engines, and integration pipelines that streamline CS operations and reduce manual effort across the organization.
- Manage user provisioning, role-based access controls, permissions, and security configurations across all CS platforms in compliance with organizational policies.
- Develop and maintain dashboards, reports, and data visualizations in Tableau and native platform tools that provide actionable insights for CS leadership,



Functional Advisory teams, and cross-functional stakeholders.
- Serve as the technical point of contact for platform-related issues, troubleshooting system errors, data discrepancies, and integration failures with urgency and minimal disruption to operations.
- Implement and manage integrations between CS platforms and adjacent systems, ensuring data flows accurately and consistently across the technology ecosystem.
- Partner with CS Operations, Functional Advisory, and Customer Success leadership to translate business requirements into scalable platform configurations, custom objects, and workflow solutions.
- Execute data hygiene initiatives including deduplication, field standardization, migration support, and audit processes to maintain high-quality data across platforms.
- Support the adoption and enablement of platform capabilities by developing user guides, conducting training sessions, and providing ongoing

📌 Staff CS Platform Administrator (Bengaluru)
🏢 GE Vernova
📍 Bengaluru