Job Description:

About the Job

As a Digital Solutions Service & Support Engineer (D365 F&SCM;), you will be responsible for providing end-to-end support across business applications and digital solutions.

You will work in a global environment, supporting a mix of Microsoft-based platforms and local business systems. The role requires a hands-on approach, where you independently investigate, resolve, and follow up on issues to ensure stable operations and business continuity.

You will take ownership of the application landscape within your scope and work closely with business users, developers, and other teams to ensure effective and reliable system support.

You will have the prospect to:
- Support business applications including ERP, CRM, EDI, and local systems across regions
- Troubleshoot and resolve application and system issues end-to-end
- Work with Microsoft-based solutions and Azure services where applicable
- Investigate incidents, perform root cause analysis, and implement solutions
- Maintain documentation, work instructions, and knowledge base articles




- Coordinate with internal teams and escalate when required
- Support master data and ensure data consistency across systems
- Contribute to training and support end-users in system usage
- Support transitions from local solutions to global or centralized services
- Drive continuous improvement of support processes and system stability

You will take ownership of issues from identification through resolution and follow-up, ensuring stable operations and continuous improvement across systems.

About the Ideal Candidate

You are a hands-on problem solver who takes ownership and works independently to resolve issues across a complex system landscape.

You are comfortable working in a global environment with different stakeholders and time zones, and you have a strong drive to ensure stable operations and high service quality.

Minimum requirements:
- Minimum 5 years of experience in application and syst

📌 Service & Support EngineerF&SCM) (Ahmedabad)
🏢 Mantras2Success
📍 Ahmedabad