Job Title: Escalation Manager – Client Handling

Experience: 3–7 Years

Job Type: Full-time

Job Description:
We are looking for an Escalation Manager to handle client escalations and ensure timely resolution of customer issues. The candidate should have excellent communication, problem-solving, and relationship management skills.

Responsibilities:

- Handle client escalations professionally.
- Coordinate with internal teams for quick issue resolution.
- Provide regular updates to clients.
- Ensure high customer satisfaction.
- Track escalations and prepare reports.
- Maintain SLA compliance.

Requirements:

- Bachelor's degree.
- 3–7 years of experience in client handling, customer support, or escalation management.
- Solid communication and interpersonal skills.
- Experience with CRM tools is preferred.
- Ability to work under pressure and manage multiple priorities.

Ability to commute/relocate:

- Kochi, Kerala (Kochi): Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- Are you available for immediate joining?

Experience:

- Escalation: 3 years (Preferred)

Work Location: In person

📌 Escalation Manager (India)
🏢 Growth Craft
📍 India