Job Description: Tech Delivery
Team Lead

Company Overview:

Bar Code India is a place where extraordinary
people gravitate in order to do their best work. Together we craft customized
solutions and experiences people once couldn’t have imagined — and now can’t
imagine living without! If you’re excited by the idea of making a real impact,
and joining a team where we pride ourselves in being one of the most diverse
and inclusive companies in the Country, a career with BCI might be your dream
job!

Role Overview

Delivery Team Lead to own the end-to-end delivery lifecycle of our
projects. You will be the primary bridge between our external clients and our
internal engineering teams.

Your job is to translate customer needs into actionable sprints,
ensuring that we ship high-quality software on time and within budget. You will
wear multiple hats: part Project Manager, part Scrum Master, and part Client
Account Manager. Your ultimate goal is to remove roadblocks for the team and
provide transparency and confidence to the client.

Key
Responsibilities

1. Project
Lifecycle Management

● Requirement
Gathering & Analysis: Lead deep-dive sessions with clients to
understand their business goals. Convert these discussions into detailed
functional specifications, user stories, and acceptance criteria.

● Scheduling
& Planning: Create realistic project roadmaps, milestones, and resource schedules. Identify
critical paths and dependencies early to prevent bottlenecks.

● Revenue & Targets: Monitor project budgets and
burn rates. Ensure billing milestones are met to achieve quarterly revenue
targets.

2. Sprint
Execution & Agility

● Scrum
Master Role: Facilitate all agile ceremonies (Sprint Planning, Daily Stand-ups, Sprint
Reviews, and Retrospectives). Ensure the team is unblocked and focused on the
sprint goal.

● Backlog Grooming: Work with the product
owner/client to keep the backlog healthy, prioritized, and ready for
development.

3.
Client & Stakeholder Management

● Kick-off
Meetings: Lead high-energy "Customer Kick-off" meetings to set expectations, scope, and communication protocols. Conduct "Internal Kick-offs" to
align the engineering team on the vision.

● Communication
Hub: Serve as the single point of contact for project status. Provide weekly status
reports (RAG status—Red/Amber/Green) to stakeholders, highlighting risks and
mitigation plans.

● UAT Management: Guide the client through the
User Acceptance Testing (UAT) phase,



managing feedback and ensuring timely
sign-off for go-live.

4.
Resource & Risk Management

● Resource
Allocation: Optimize team utilization. Ensure the right skills are assigned to the right
tasks and forecast hiring needs based on upcoming project pipelines.

● Risk Mitigation: Proactively identify project
risks (scope creep, resource unavailability, technical blockers) and implement
contingency plans.

Required
Qualifications

● Experience: 4-7+ years in IT Project
Management or Delivery, with at least 2+ years leading teams.

● Methodology: Strong practical knowledge of
Agile/Scrum methodologies (CSM or PMP certification is a strong plus).

● Communication: Exceptional stakeholder
management skills—capable of saying "no" to scope creep while
maintaining a positive client relationship.

● Tools: Proficiency in JIRA,
Confluence, Microsoft Project, or similar project management tools.

Roles & Responsibilities

On-Time Delivery (OTD)

● Goal: Ship features and projects
according to the committed schedule.

● Key
Performance Indicators (KPIs):

○ Schedule
Variance: Projects completed within +/- 10% of the original timeline.

○ Sprint
Completion Rate: Consistently achieving >90% of sprint commitments (Say/Do ratio).

○ Milestone Hit Rate: Percentage of billing/critical
milestones delivered on the exact date promised.

Customer
Satisfaction & Quality

● Goal: Ensure the client is happy with
the process and the product.

● Key
Performance Indicators (KPIs):

○ UAT
Sign-off Speed: Time taken from "Ready for UAT" to "Signed Off" (minimizing
feedback loops).

○ CSAT
Score: Achieve a minimum Customer Satisfaction score of 4/5 on post-delivery surveys.

○ Escalation Rate: Zero valid escalations to
senior management regarding lack of communication or missed deadlines.

Resource
Efficiency & Revenue

● Goal: Maximize team output and ensure
the company gets paid.

● Key
Performance Indicators (KPIs):

○ Utilization
Rate: Maintain team utilization between 80-90% (avoiding bench time and burnout).

○ Scope
Management:



Zero "unbilled" scope creep (all additional requests must be
change-ordered).

○ Billing Timeliness: All technical deliverables
required for invoicing are ready by the cutoff date.

Process
Adherence

● Goal: Maintain delivery discipline
and hygiene.

● Key
Performance Indicators (KPIs):

○ Zoho
Sprints Hygiene: 100% of tickets have clear descriptions, estimates, and updated statuses before
sprint start.

○ Meeting Efficiency: Stand-ups and planning meetings
finish within time boxes (e.g., stand-up < 15 mins).

Role Focus: Customer Interface,
Project Management, Sprint Execution & Revenue Realization

● Reports To: VP Software Practices

● Location: Gurgaon

Join our team and be part of an organization that values your talent,
rewards your hard work, and offers endless opportunities for growth and
success. Apply now and take the first step towards an exciting and fulfilling
career!

About Bar Code India

Welcome to the extraordinary world of Bar Code India (BCI), where we
have proudly led the charge in revolutionizing supply chain technologies across
India for over two decades. Our mission is easy yet powerful: empowering
businesses and their ecosystems to unlock unparalleled quality and efficiency
through enhanced visibility and intelligence.

With an impressive portfolio of leading manufacturing and retail
customers under our wing, including Flip-kart, Cipla, FedEx, Unilever, Colgate,
Ikea, Sony, and Hero, BCI stands at the forefront of the industry. Innovation
is the heartbeat of our organization, driving us to excel in barcoding,
enterprise mobility, and RFID. We have recently taken our prowess to new
heights by developing an awe-inspiring IoT stack of solutions, empowering our
customers with transformative digital advancements.

Our team, comprising over 250 talented individuals across 7 offices in
India, is united in reimagining the Indian supply chain solution industry.
Within our vibrant and dynamic workplace, we firmly uphold our values of
diversity, equity, and inclusion, fostering a culture of boundless growth,
seamless collaboration, and constant learning.

Now, the time has come for you to join us in shaping the next frontier
of our industry. Together, we will disrupt the status quo, leaving an indelible
mark and making a genuine difference. This is not just a job – it's an
invitation to be part of something extraordinary.

Visit
us at

Company page

LinkedIn page

📌 Technical Delivery Manager (Gurugram)
🏢 Recognized
📍 Gurugram