Key
Responsibilities

- Manage and support the
organization's IT infrastructure, including Windows Servers,
virtualization platforms, storage, backup, disaster recovery and business
continuity solutions.

- Administer and
monitor Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory,
Microsoft Intune, endpoint management and identity and access management.

- Maintain
enterprise network infrastructure, including firewalls, VPN, proxy
solutions, LAN/WAN, SD-WAN, Wi-Fi, access points (APs), and internet
connectivity.

- Implement and
maintain cybersecurity controls, including Endpoint Detection and Response
(EDR/XDR), antivirus, email security, vulnerability management, patch
management, Privileged Access Management (PAM), Multi-Factor
Authentication (MFA), and endpoint hardening.

- Monitor
infrastructure health, system availability, performance, capacity
utilization and security events to ensure reliable and secure IT
operations.

- Lead IT service
desk and end-user support operations, ensuring timely incident resolution,
SLA compliance, and resolve end user queries.

- Coordinate
infrastructure and cybersecurity incidents with SOC teams, internal
stakeholders, and vendors, driving timely remediation, root cause analysis
(RCA), and preventive actions.

- Plan and
execute infrastructure, cloud, branch office, and technology refresh
projects, including migrations, upgrades, and implementation of recent
technologies.

- Maintain IT
policies, standards, Standard Operating Procedures (SOPs), technical
documentation, and operational runbooks.

- Ensure
compliance with internal IT governance policies, information security
standards, and regulatory requirements across infrastructure and endpoint
environments.

- Lead and




support internal and external IT audits by preparing audit evidence,
maintaining documentation, addressing audit observations, and driving
timely closure of audit findings.

- Work closely
with Information Security, Risk, Compliance, and Internal Audit teams to
implement security controls and ensure ongoing compliance with
organizational policies and regulatory requirements.

- Track
compliance initiatives, perform periodic infrastructure and security
reviews, conduct risk assessments, and ensure remediation of identified
gaps within agreed timelines.

- Manage
infrastructure monitoring platforms, capacity planning, asset lifecycle,
software licensing, and operational reporting to support business
continuity and operational excellence.

- Manage
relationships with technology vendors and service providers, including
procurement support, contract management, licensing, and service delivery
reviews.

- Lead, mentor, and develop the IT team by promoting technical
excellence, accountability, process improvement, and continuous learning.

Requirements

Preferred Skills and Experience

- 10+ years of experience in IT
Infrastructure, Systems Administration, or Enterprise IT Operations, with at
least 2–4 years in IT Manager role.

- Hands-on experience with Microsoft technologies, virtualization,
networking, cybersecurity, backup, disaster recovery, and endpoint management.

- Experience participating in or leading IT
audits, including ISO 27001, SOC 2 or similar compliance frameworks.

- Strong understanding of IT governance, risk
management, change management, asset management, and operational compliance.

- Excellent leadership, stakeholder management, vendor management, project
management, and communication skills

📌 Senior Manager / Director - IT (Mumbai)
🏢 Important Group
📍 Mumbai