Job
Description – Account Manager (Client Services)

Location: Kolkata (Head Office)
Department: Client Services & Account Management
Reporting To: Account Director – Client Services
Role Type: Mid-Level Management

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About the
Company

We are seeking an experienced and dynamic Account Manager – Client
Services to manage key client relationships, oversee campaign execution, and
lead a team of client servicing professionals. The role acts as a bridge
between strategic account planning and operational delivery, ensuring campaigns
are executed seamlessly while maintaining high levels of client satisfaction.

The ideal
candidate will possess strong client servicing expertise, excellent project
management skills, and the ability to lead teams in a fast-paced marketing and
brand activation environment.

Key
Responsibilities

Client
Relationship Management

- Serve as the primary point of
contact for assigned client accounts.

- Manage client communications,
project updates, deliverables, and issue resolution.

- Build and maintain long-term
client relationships through proactive engagement.

- Ensure high levels of client
satisfaction and retention.

Campaign
& Project Management

- Translate client briefs into
actionable campaign plans.

- Coordinate end-to-end execution
of marketing, activation, and experiential campaigns.

- Monitor timelines, budgets,
deliverables, and project milestones.

- Ensure campaigns are delivered
on time, within budget, and aligned with client expectations.

Cross-Functional
Coordination

- Collaborate closely with
Creative, Operations, Production, and Finance teams.

- Ensure accurate briefing and
seamless internal communication.

- Resolve operational bottlenecks
and escalate critical issues when necessary.

- Drive efficient execution across
multiple stakeholders.

Reporting
& Documentation

- Maintain campaign trackers,
client records,



approval documents, and project reports.

- Prepare periodic status reports
and performance updates for management.

- Ensure all documentation remains
accurate, organized, and audit-ready.

Behavioral
Competencies

- Robust Leadership & Team
Management

- Excellent Communication &
Interpersonal Skills

- Client-Centric Approach

- Problem Solving & Decision
Making

- Time Management & Organizational
Skills

- Attention to Detail

- Accountability & Ownership

- Ability to Work Under Pressure

Qualification
& Experience

- Bachelor's Degree in Marketing,
Business Administration, Communications, or a related field.

- MBA or Postgraduate
qualification preferred.

- 5–8 years of experience in
Client Servicing, Account Management, Brand Activation, Advertising,
Events, or Marketing Services.

- Proven track record of managing
multiple client accounts and delivering successful campaigns.

Compensation
& Growth

- Competitive salary based on
experience and capability.

- Opportunity to lead key client
portfolios and strategic projects.

- Career progression within a
fast-growing integrated marketing and brand activation organization.

Requirements

Behavioural
Competencies

- Strong Leadership & Team
Management

- Excellent Communication &
Interpersonal Skills

- Client-Centric Approach

- Problem Solving & Decision
Making

- Time Management & Organizational
Skills

- Attention to Detail

- Accountability & Ownership

- Ability to Work Under Pressure

Qualification
& Experience

- Bachelor's Degree in Marketing,
Business Administration, Communications, or a related field.

- MBA or Postgraduate
qualification preferred.

- 5–8 years of experience in
Client Servicing, Account Management, Brand Activation, Advertising,
Events, or Marketing Services.

- Proven track record of managing
multiple client accounts and delivering successful campaigns.

Benefits

Upto 8 LPA

📌 Account Manager (Client Services) (Kolkata)
🏢 Important Group
📍 Kolkata