Location: Andhra Pradesh, Chhattisgarh, Gujarat, Jharkhand, Karnataka, Madhya Pradesh, Maharashtra, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh and West Bengal
Reporting To: Training Manager
Job Summary: This position is responsible for implementation of training for the operations staff (KM and BM). This position is also responsible for continuous assessment of training needs and building soft skills for the KMs and BMs.
Broad Roles and Responsibilities:
- Plan all regional trainings on monthly basis.
- Participate in developing content and design for training programs
- Conduct basic trainings for newly joined field staff, refresher trainings to refresh process at branch.
- Collect feedback from trainees after branch visits, observe trainees during their visit to branches.
- Collage feedback received and send to concerned RMs.
- Analyze the effectiveness of training programs and processes based on feedback mechanisms.
- Conduct training needs assessment for the KMs and BMs in line with audit grades by consulting AMs on a regular basis.
- Track rate of attrition during training and help retention of trainees.
- Track and monitor training related expenses in line with budget.
- Prepare and provide training MIS as per established timelines.
- Ensure logistics support is provided as per established guidelines for all training programs in line with vendor.
People
- Groom and develop trainers to ensure skills are constantly updated.
- Track travelling expenses of team
- Review and monitor trainers performance.
- Guide to team members and ensure timely delivery of the work.
Background:
- Qualification: Graduation and above with experience in Training (Preferably from MFIs) or Microfinance operations.
- Experience: Minimum 3 years of relevant experience
- Preferably from MFI industry
- Should be versatile to travel and good communication skills is must.