andling 80 existing Accounts of i2k2 Where different services are running EMAIL Server, cloud hosting, gsuit, o365, aws.

Managing SSL Certificates procurement and implementation for renewals and new orders.

Managing the portals of DigiCert and Global Sign for SSL Certificate order placement and procurement.

SSL Certificate services vendor management JNR Management and Global Sign.

Handling 45 accounts for cloudops and managing the portal related to billing recent order placement, etc.

Customer Support or servicing for issues and queries raised by the client with coordination internal Technical Team and DigiCert, GlobalSign Technical Team.

Calling on day to day basis On existing client base for services feedback and to pitch for new orders or taking references from them.

Timely follow-ups with the clients over the emails and calls for the SSL Certificate renewal prior to expiry date.

Managing the queries and concerns of the shared server clients for i2k2.

📌 Customer Success Manager (India)
🏢 i2k2 Networks
📍 India