Head – Quality ControlKey Responsibility Areas (KRA) & Key Performance Indicators (KPI)

Position: Head – Quality ControlReports To: Head – OperationsReporting Team: Dy. Manager QC, Assistant Manager QC, Microbiologist, Chemists, Lab Technicians

Objective

To ensure that all raw materials, in-process materials and finished dairy products comply with food safety, regulatory and customer requirements while driving continuous quality improvement, operational excellence and export compliance.

Key Responsibilities

· Lead Quality Control laboratory operations for raw milk, ingredients, packaging material, in-process and finished products.

· Approve or reject raw materials and finished goods based on specifications.

· Authorize product release and Certificate of Analysis (COA).

· Ensure compliance with FSSAI, BIS, Agmark, EIC, Halal, Kosher, HACCP, GMP, SSOP, ISO/FSSC 22000 and customer requirements.

· Lead CAPA, Root Cause Analysis and non-conformance investigations.

· Manage calibration, method validation, reference standards and laboratory equipment.

· Ensure environmental monitoring, CIP verification, hygiene and pest control effectiveness.

· Drive supplier quality assurance, supplier audits and vendor performance reviews.

· Lead customer complaints, product recall preparedness, mock recalls and traceability exercises.

· Monitor SAP quality transactions, inventory accuracy and digital quality records.

· Support R&D; in recent product development and shelf-life validation.





· Conduct internal audits and support external/customer audits.

· Develop competency matrices, annual training plans and food safety culture initiatives.

· Lead Kaizen, Lean and Six Sigma improvement projects.

· Control laboratory budget, reagent consumption and testing costs.

Authorities

· Stop production in case of food safety risk.

· Reject non-conforming raw materials, packaging materials and finished goods.

· Approve product release and COA.

· Approve QC SOPs, specifications and laboratory methods.

· Approve laboratory consumables and calibration schedules.

Key Performance Indicators (KPIs)

· Customer complaints <0.5%

· Finished product rejection <0.25%

· 100% calibration compliance

· 100% regulatory compliance

· 100% internal audit closure within agreed timelines

· 100% product traceability and mock recall success

· 100% CAPA closure within target dates

· 100% training completion

· Product release within agreed turnaround time

· 100% SAP quality transaction accuracy

Cross Functional Coordination

· Production

· Maintenance

· Procurement

· Stores

· Dispatch

· Sales & Marketing

· Exports

· R&D;

· HR

· Finance

Performance Review

Performance shall be reviewed quarterly based on KPI achievement, audit performance, customer satisfaction, food safety compliance, people development and continuous improvement initiatives.

Pay: ₹1,200,000.00 - ₹1,500,000.00 per year

Work Location: In person

📌 Quality Control Head (India)
🏢 shivanya consultants
📍 India