- Call Center Exposure: Experience working in a call center environment, handling user queries, providing technical support, and ensuring high levels of customer satisfaction through effective communication and timely issue resolution.
- Networking: Familiar with fundamental networking concepts and basic troubleshooting techniques.
- Issue Identification & Escalation: Capable of accurately identifying system and technical issues and escalating them to the appropriate team for swift resolution, ensuring minimal downtime and efficient incident management.
- Ticketing & SLA Compliance: Effective in resolving support tickets within SLA timelines using standard ticketing systems, ensuring timely and effective end-user support.
- Work Flexibility: Open to working in night shifts and adaptable to varying support environments.

Job specifications

- Bachelor's degree in computer science or a related stream.
- Good experience as a system engineer in BPO for about 02 to 04 years.
- Networking & Security:



Hands-on experience with network infrastructure and cybersecurity principles, including threat prevention and system hardening.
- Troubleshooting & Problem-Solving: Proven ability to diagnose and resolve technical issues efficiently across hardware, software, and network systems.
- CCTV & Firewall Management: Familiar with installation, configuration, and maintenance of CCTV systems and firewalls for enhanced physical and digital security.
- Communication Skills: Strong verbal and written communication; able to clearly convey technical information to both technical and non-technical audiences.
- Ticketing Systems & Security Audits: Proficient in using ticketing tools and participating in regular security audits to ensure compliance and system integrity.
- Willing to work at night shift.

Job Types: Full time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 System Engineer (India)
🏢 Eagle Fleet Services(Red Taxi
📍 India