JD for Manager (Customer Relations)

Key Responsibilities:

- Monitor and support initiatives focused on improving the overall patient experience across clinical and non-clinical departments.

- Conduct regular rounds across OPD, IPD, and service areas to assess service quality and patient satisfaction.

- Collect and analyze patient feedback through surveys, interactions, and service observations to identify improvement opportunities.

- Coordinate with different departments to address service gaps and enhance patient care processes.

- Support implementation of service quality standards and patient engagement activities across the hospital.

- Assist in tracking patient complaints and ensure timely follow-up and resolution in coordination with concerned teams.

- Prepare periodic reports and insights on patient experience trends and improvement initiatives.

- Work closely with nursing, and support teams to ensure a seamless and positive patient journey.

- Manage the non -medical operations and related customer experience.

- Manage the sales and the organic growth perspectives of the organization.

Pay: ₹9,034.19 - ₹31,412.15 per month

Advantages:

- Provident Fund

Work Location: In person

📌 Guest Relation Manager (India)
🏢 Ovum Hospitals
📍 India