- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring recent staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
Pay: ₹23,474.77 - ₹34,162.32 per month
Work Location: In person
📌 Customer Service Officer (India)
🏢 PARAKH AGRO INDUSTRIES
📍 India
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