Senior General Manager - IT Infrastructure should have a natural flair for ensuring seamless operations across all IT infrastructure components, from routers to end-user devices, from EPABX to AV systems. This role is responsible for ensuring 99.99% uptime of all IT devices and services across Awfis business centres, driving technology strategy, security, cost efficiency, and operational excellence.
Key Responsibilities :
Infrastructure & Security Management :
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Plan, execute, and maintain 99.99% uptime for all IT devices (servers, firewalls, UTM, switches, IoT, etc.) and services (printing, video conferencing, internet, HVAC systems, call centre, etc.) across all centres.
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Develop and implement IT security policies, backups, and disaster recovery plans to safeguard business operations.
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Actively track new industry trends and technologies to enhance operational efficiency and service reliability.
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Ensure real-time monitoring and reporting of all IT services and systems, including periodic performance reports for stakeholders.
Team Leadership & Vendor Management :
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Recruit, train, and lead a team of IT Managers and Engineers to achieve key performance objectives.
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Ensure IT teams adhere to KRAs and maintain high service delivery standards.
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Establish and maintain robust relationships with vendors and service providers, ensuring they meet defined SLAs and provide cost-effective solutions.
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Ensure responsive client support and maintain a high satisfaction index for internal and external customers.
Procurement & Cost Optimization :
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Oversee IT procurement strategy,
ensuring cost-effective purchasing with robust after-sales service.
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Continuously optimize cost per unit through strategic negotiations and scalability.
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Manage IT asset inventory, maintenance, allocation, insurance, and accounting efficiently.
Technology & Compliance Expertise :
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Lead networking, systems management, and IT infrastructure delivery to support business growth.
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Design, deploy, and manage firewalls, routers, WiFi, EPABX, CCTV, Door Access Systems, Servers, AD, DS, LDAP, Web, DNS, Mail, and NFS.
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Implement best practices for cloud computing architectures (Private/Hybrid Cloud), disaster recovery, network security, and compliance.
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Oversee software upgrades, patching, identity management, and IT security solutions to maintain compliance.
Requirements
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Strong expertise in networking, infrastructure management, and IT operations.
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Proven ability to recruit, train, and manage IT teams, ensuring high service delivery.
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Hands-on experience in setting up systems, routers, firewalls, user rights management, and IT security solutions.
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Strong understanding of cloud architectures (Private/Hybrid Cloud) and enterprise cloud infrastructure.
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Expertise in IT capacity sizing, optimal cost planning, and solution architecture.
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Experience in vendor management, ensuring SLA compliance and cost-effective procurement.
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Strong problem-solving and analytical skills with a data-driven approach to IT decision-making.
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Excellent communication skills, both written and verbal, with the ability to interact across all levels
📌 Senior General Manager - IT Infra (India)
🏢 Awfis
📍 India