We are looking for an enthusiastic and confident Customer Service Executive (Fresher) to join our B2C brand. The role involves customer calling, lead follow-ups, customer engagement, and supporting marketing campaigns to generate sales and build strong customer relationships.
Key Responsibilities
- Make outbound calls to existing and potential customers.
- Explain products and services to customers.
- Follow up with leads and maintain regular communication.
- Support online and offline marketing campaigns.
- Collect customer feedback and share insights with the team.
- Maintain accurate records of customer interactions.
- Coordinate with the sales and marketing team to achieve targets.
- Assist in promotional activities, events, and customer engagement initiatives.
- Build and maintain positive customer relationships.
Candidate Profile
- Freshers are welcome to apply.
- Graduate or pursuing graduation (Marketing, Business, Commerce, or any discipline).
- Excellent verbal communication skills in Hindi; basic English is preferred.
- Confident in customer calling and interacting with people.
- Basic understanding of marketing and customer service.
- Familiarity with MS Office (Excel, Word) and internet applications.
- Knowledge of social media platforms is an advantage.
- Positive attitude, willingness to learn, and a target-oriented mindset.
- Good listening, persuasion, and interpersonal skills.
- Ability to work independently as well as in a team.
Preferred Skills
- Customer Calling
- Lead Generation & Follow-up
- Communication Skills
- Customer Relationship Management
- Marketing Support
- Time Management
- Problem Solving
- Teamwork
Qualifications
- Graduate/Undergraduate
- Freshers can apply
Experience
- 0–1 Year (Freshers Preferred)
Employment Type
- Full-time
Benefits
- Training and career growth opportunities
- Friendly and supportive work workplace
- Hands-on experience in B2C marketing
- Opportunity to learn sales and customer engagement
Benefits:
- Cell phone reimbursement
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
Application Question(s):
- Are you comfortable in making outbound calls?
Work Location: In person
📌 Customer Service Representative (India)
🏢 Kanodia Technoplast
📍 India
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