Eligibility

- Graduate in any discipline; MBA preferred.
- 3–5 years of automotive dealership experience.
- Experience in quality or customer care roles.
- Robust communication and interpersonal skills.
- Knowledge of Maruti Suzuki quality standards.
- Proficient in MS Office and DMS software.

Key Responsibilities

- Ensure compliance with Maruti Suzuki quality standards.
- Monitor customer satisfaction and CSI performance.
- Resolve escalated customer complaints promptly.
- Conduct regular service quality audits.
- Analyse feedback and identify improvement areas.
- Implement corrective and preventive actions.
- Ensure adherence to dealership SOPs.
- Coordinate customer feedback and follow-ups.
- Train staff on quality and customer service.
- Prepare quality reports for management.
- Drive continuous process improvement initiatives.
- Support achievement of dealership quality targets.

Key Skills

- Customer relationship management




- Complaint handling and resolution
- Quality assurance and auditing
- Process improvement techniques
- Root cause analysis
- Strong communication skills
- Problem-solving ability
- Team coordination
- Data analysis and reporting
- Attention to detail
- Leadership and mentoring
- Time management

Key Performance Indicators (KPIs)

- Customer Satisfaction Index (CSI)
- Complaint resolution turnaround time
- First-time complaint resolution rate
- Repeat complaint percentage
- Service quality audit score
- SOP compliance percentage
- Customer feedback ratings
- Staff training completion rate
- Process improvement implementation
- Maruti Suzuki quality assessment score

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Quality Care Manager (QCM) (India)
🏢 BHAGWANDAS MOTORS
📍 India