Application Support Analyst with 5 to 7 years of experience in

L2/L3 support of enterprise applications (functional & application layer)

, ensuring

24×7 availability, SLA-driven operations, and rapid incident resolution

.

Specialized in

application troubleshooting, configuration, and data-level issue resolution

, with focus on

support automation and business continuity

—

excluding infrastructure/server-level support

.

Key Responsibilities

Manage

incident, service request & problem lifecycle (ITIL)

Perform

RCA, Bug identification, defect replication & performance troubleshooting

Handle

application configuration, master data & workflow support

Enable

monitoring, log analysis & proactive issue detection

Support

change & release from application perspective (UAT, validation, stabilization)

Coordinate with

business users, vendors & development teams for incidents/ RCA

Ensure

data accuracy, application performance & process continuity

Technical Skills

·

Oracle Stack:




Oracle Forms & Reports, PL/SQL, SQL etc.

·

Application Development:
.NET, basic Java/Python etc.

·

Monitoring (Application Level):
Splunk, AppDynamics (transaction/log analysis) etc.

·

API/Integration:
Postman, SoapUI (API-level troubleshooting) etc.

Process Skills

ITIL:
Incident, Problem & Change Management

SLA/KPI tracking & support governance

RCA, trend analysis & preventive actions

(functional/application issues)

Documentation:
SOPs, runbooks, KB articles

Vendor coordination & compliance (SOD, VAPT, audits)

Soft Skills

Robust

stakeholder management (Business–IT–Vendor)

Ownership-driven approach (SPOC mindset)

Analytical

problem-solving & decision-making

Focus on

continuous improvement & automation

Ability to

train users and support L1 teams

Qualifications

B Tech/ M Tech (IT/Computer Science)

📌 Application Support Analyst/ (India)
🏢 Maruti Suzuki India
📍 India