Position: Junior Telecaller – Inside Sales
Location: Work from Office
Employment Type: Full-Time
About the Role
We are looking for an enthusiastic and target-driven Junior Telecaller (Inside Sales) to join our team. The ideal candidate will be responsible for contacting prospective customers, generating leads, explaining services, and converting inquiries into sales opportunities. This role requires excellent communication skills, confidence in handling calls, and a customer-focused approach.
Key Responsibilities
- Make outbound calls to prospective customers from company-provided databases and leads.
- Respond to inbound inquiries and provide accurate information about products and services.
- Understand customer requirements and recommend suitable solutions.
- Follow up with potential customers to nurture and convert leads.
- Maintain and update customer information in CRM/software systems.
- Schedule appointments, counseling sessions, or meetings for senior sales representatives.
- Achieve daily, weekly, and monthly call and sales targets.
- Build and maintain positive customer relationships.
- Handle customer objections professionally and effectively.
- Coordinate with sales and operations teams to ensure smooth customer onboarding.
- Prepare daily activity and performance reports.
Required Skills
- Excellent verbal communication skills in English and local languages.
- Strong persuasion and negotiation abilities.
- Good listening and interpersonal skills.
- Basic computer proficiency (MS Office, Email, CRM systems).
- Ability to work in a target-oriented environment.
- Positive attitude and willingness to learn.
- Strong follow-up and organizational skills.
Qualifications
- Intermediate (12th Pass), Diploma, or Bachelor's Degree in any discipline.
- Freshers are welcome to apply.
- Prior telecalling, customer service, or sales experience will be an added advantage.
Preferred Qualities
- Self-motivated and energetic personality.
- Ability to handle rejection and remain professional.
- Strong customer service orientation.
- Team player with a proactive approach.
Key Performance Indicators (KPIs)
- Number of calls made per day.
- Leads generated and qualified.
- Follow-up conversion rate.
- Appointments scheduled.
- Sales conversions and revenue generated.
- Customer satisfaction and response quality.
Perks
- Competitive salary with attractive incentives.
- Performance-based bonuses.
- Professional training and career growth opportunities.
- Supportive and dynamic work environment.
Experience: Fresher
Salary: As per company standards + Attractive Incentives