JD – Housekeeping Guest Service Associate (GSA)

Job Title

Guest Service Associate (GSA) – Housekeeping

Department

Housekeeping

Reports To

Housekeeping Supervisor / Executive Housekeeper

Job Summary

The Housekeeping Guest Service Associate is responsible for maintaining the cleanliness, hygiene, and presentation of guest rooms, public areas, and back-of-house areas while delivering exceptional guest service. The role ensures all assigned areas meet the hotel's quality and brand standards to enhance guest satisfaction.

Key Responsibilities

- Clean and service assigned guest rooms according to hotel standards.
- Make beds, change bed linens, and replace used towels.
- Replenish guest amenities, toiletries, tea/coffee supplies, and minibar items (where applicable).
- Clean bathrooms, furniture, windows, mirrors, floors, and fixtures.
- Ensure guest rooms are clean, hygienic, and ready before check-in.
- Maintain cleanliness of public areas, corridors, lobbies, elevators, and staff areas.
- Handle guest requests promptly and professionally.
- Report maintenance issues, damaged items, and safety hazards to the supervisor.
- Handle lost and found items as per hotel policy.
- Maintain housekeeping trolley, equipment, and cleaning chemicals properly.
- Follow hotel SOPs, hygiene standards, and safety procedures.
- Ensure proper usage of master keys and maintain guest privacy and security.
- Update room status and complete assigned cleaning records.
- Assist with deep cleaning schedules and special cleaning projects.
- Coordinate with Front Office, Engineering,



and laundry departments for smooth operations.

Required Skills

- Good communication and interpersonal skills.
- Customer service orientation.
- Attention to detail.
- Time management skills.
- Ability to work independently and as part of a team.
- Basic knowledge of cleaning chemicals and equipment.
- Positive attitude and professional grooming.

Qualifications

- Diploma/Degree in Hotel Management preferred.
- Freshers or candidates with 0–2 years of housekeeping experience in hotels are welcome.
- Basic English communication is preferred.

Working Conditions

- Flexible to work rotational shifts, weekends, and public holidays.
- Ability to stand, walk, bend, lift, and perform physical tasks for extended periods.

Key Performance Indicators (KPIs)

- Guest room cleanliness score.
- Guest satisfaction ratings.
- Room cleaning productivity.
- On-time room readiness.
- Compliance with SOPs and safety standards.
- Lost & Found compliance.
- Attendance and punctuality.

Job Types: Full time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Yelahanka, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

- Store management: 2 years (Preferred)

Language:

- English (Preferred)

Shift availability:

- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)

Willingness to travel:

- 75% (Preferred)

Work Location: In person

📌 Housekeeping GSA (India)
🏢 Ramanashree California Resort
📍 India