Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, We are looking for a Senior ServiceNow Developer with robust hands-on background in ServiceNow Supplier LifeCycle Operations SLO and CSM, who now operates in a semi hands off capacity leading complex configurations, mentoring developers, and owning technical modules.

Roles and Responsibilities:
Solution Development Leadership
Lead configuration and customization within SLO.
Strong understanding of CSM, experience in Integration.
Design and review:
o Supplier onboarding workflows
o Risk assessment forms
o Compliance automation
Create reusable components & frameworks.
Technical Design and Development
Develop complex solutions using:
o Flow Designer
o Script Includes
o Business Rules
o Client Scripts
o IntegrationHub




Design data models aligned with supplier lifecycle processes.
Develop and maintain REST SOAP integrations.
Code Quality and Mentorship
Perform peer code reviews.
Guide junior developers.
Enforce development best practices.
Automation and Optimization
Optimize SLO workflows for performance.
Reduce manual procurement processes.
Improve supplier data quality & validation.
Documentation and Governance
Maintain design documents.
Support release cycles.
Participate in CAB discussions.

Required Skills
Strong JavaScript and Glide API knowledge
Deep understanding of Supplier Lifecycle processes
Experience with:
o Vendor onboarding
o Risk scoring
o SLA automation
Experience with IntegrationHub
Knowledge of Service Portal and UI Builder

Professional and Technical Skills:
ServiceNow Certified System Administrator
Certified Application Developer
CIS if applicable
ITIL v4 Foundation

Additional Information:
Strong JavaScript and Glide API knowledge
Deep understanding of Supplier Lifecycle processes
Experience with:
o Vendor onboarding
o Risk scoring
o SLA automation
Experience with IntegrationHub
Knowledge of Service Portal and UI Builder

15 years full time education

📌 Custom Software Engineer (India)
🏢 Accenture
📍 India