Why work at go4worldbusiness? At go4WorldBusiness.com, we are changing how small businesses discover supply and demand information for their products and services. For the past 29 years we have been helping manufacturers, suppliers, traders and other trade related professionals connect with their counterparties to transact wholesale and high volume business across borders. We are revolutionizing the international B2B import-export industry. If you are excited about working for a company that’s disrupting an entrenched industry, don't miss the chance and apply now.

Benefits & Perks

5 days a week

Casual Fridays

Fixed weekend off

Relaxed dress code

Performance bonus

Career Development

Learning & mentorship

Positive work environment

Customer Relation Specialist

About the role:-

As a Customer Relation Specialist, you will be responsible for making sure that our support desk is providing timely, accurate and meaningful resolution to all customer queries. You will have direct responsibility for quality control and also need to set up and adjust various processes within the support function. Any customer escalations that are not resolved at the agent level will need to be addressed appropriately by you. Your goal eventually is to maintain good customer satisfaction to influence renewals and recent sales.





You will also be in charge of identifying and facilitating agent training and development for your team members.

NOTE:- Please note that this is a desk based job and does not involve travel.

Employment Type:- This is a full-time, on-site role. Not work from home or hybrid.

Educational qualifications:- Bachelors degree in any relevant field.

What you'll do most of the time:-

- Manage post-sales interactions with customers through strong relationship-building and product knowledge
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
- Increase customer satisfaction by addressing challenges they are facing with respect to our product
- Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
- Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers
- Track accounts to identify churn risk and work proactively to eliminate that risk
- Provide regular updates to the management team about issues that need their attention

What you'll need to Qualify:-

- Self-motivated and driven by targets
- Resilience

-Strong communication skills - including both verbal and written

- The ability to influence and negotiate with others

📌 Customer Relation Specialist (India)
🏢 go4worldbusiness.com
📍 India