LNT/E-ACC/1713066

- DEIC-L&T; Precision Engineering & Systems IC
- Coimbatore Campus

- Posted On 31 Jul 2026

- End Date 27 Jan 2027

- Required Experience3 - 5 years

Skills

Knowledge & Posting Location

Speaker Acquisition

Minimum Qualification

Post Graduate Programme in Management (PGPM)

Job Description

Roles and Responsibilities - Admin Customer Care

- Manage customer escalations and ensure timely closure with proper root cause
- Coordinate with logistics and planning for accurate delivery commitments
- Support continuous improvement by analyzing customer feedback and trends

- Handle customer inquiries, complaints, and service requests professionally
- Coordinate with internal teams to resolve customer issues on time




- Maintain customer communication through calls, emails, and portals
- Track and update status of customer requests and escalations
- Ensure high customer satisfaction and quick response time
- Maintain records of customer interactions and service history
- Support order coordination, dispatch follow-ups, and delivery updates
- Prepare reports on customer issues, feedback, and resolution timelines
- Assist in handling customer visits and coordination with internal teams
- Follow company policies, communication standards, and service protocols

📌 Executive - Admin Customer Care (India)
🏢 Larsen and Toubro
📍 India