Job Title: Assistant City Manager

Location: Ballygunge Place, Kolkata

Employment Type: Full-time (Work from Office)

Reporting To: Chief Operating Officer / City Manager

Key Responsibilities

- Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner.
- Respond to customer inquiries and concerns via call and live chat promptly and accurately
- Generate sales from leads & repeats coming from various sources including but not limited to social media, app, website, referrals, phone calls, WhatsApp, etc.
- ·Assist customers in placing orders, navigating the app, and resolving issues.
- Ensure that a lead is responded within 15 mins of booking and close the lead at no more than 45 mins from placing of enquiry.
- Maintain accurate and up-to-date records of all interactions, sales, and inquiries in the CRM system.
- Follow up with potential leads to nurture relationships, track customer progress, and close sales as required.
- Follow up with the therapists to ensure whether the payment has been collected and in case of cash payment whether the same has been transferred to the company bank account.
- Responsible for sustaining and growing the city’s revenue with full P&L; accountability.
- Gather customer feedback and report insights to the team to improve product/service offerings.
- Meet daily, weekly, and monthly call and conversion targets, contributing to overall sales goals.
- Work closely with the sales and marketing teams to support campaigns, promotions, and any initiatives.

Qualifications

- Experience:



Prior experience in telecalling, chat support and customer service is mandatory. Prior experience with sales is an advantage.
- Technical Skills: Proficiency with CRM software and Microsoft Office.
- Language Skills: Strong communication skills in English (Verbal & Written), Hindi (Verbal) and Bengali (Verbal)

Skills & Competencies

- Communication: Strong verbal communication skills with a friendly and persuasive demeanour.
- Customer Focused: Excellent listening skills and the ability to empathize with customers' needs.
- Time Management: Efficient at managing time and handling multiple calls and follow-ups.
- Problem-Solving: Ability to handle objections and provide solutions to customer issues.
- Target-Driven: Self-motivated with a desire to achieve sales targets and contribute to team success.

Office Timing:

11:00 am to 09:00 pm (Weekly off on any day between Mon to Thursday)

Pay: ₹20,000.00 - ₹45,000.00 per month

Perks:

- Paid sick time
- Provident Fund

Application Question(s):

- This post is only open for the applicants from Kolkata and not for outstation candidates. Kindly confirm if you are a resident of Kolkata.
- This is a Work from Office position. Are you comfortable travelling to Ballygunge in South Kolkata for the job?
- How many years of prior experience do you have in telesales? Please don't apply if you are a fresher or have experience of less than 3 years.
- This role requires robust communication skills in English. Are you comfortable communicating effectively in spoken English?

Work Location: In person

📌 Assistant City Manager (Telesales) (India)
🏢 Kolkata Ventures
📍 India