Job Title: LEAD ADMINISTRATOR L1(CONTRACT)
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 5/25/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building cutting-edge solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

ServiceNow Developer – ITSM & ITOM (Discovery, CMDB, Service Mapping)

Role Summary
We are seeking a highly skilled ServiceNow Developer with strong expertise in ITSM and ITOM modules including Discovery, CMDB, and Service Mapping.
The role involves designing and implementing end-to-end service management and operations solutions, ensuring visibility, reliability, and automation across enterprise IT infrastructure.
The candidate will play a key role in CMDB governance, service mapping, and integration of monitoring tools for proactive operations.
Key Responsibilities
Design and develop ITSM modules (Incident, Problem, Change, Request, Service Catalog)
Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping
Configure and maintain Discovery schedules, probes, sensors, and patterns
Develop and maintain CMDB data model, relationships, and governance policies
Implement Service Mapping (top-down and tag-based approaches)
Integrate monitoring/event tools with ServiceNow (Event Management)
Develop automation using Flow Designer and IntegrationHub
Customize workflows, UI policies, and business rules
Perform data reconciliation and CMDB health improvements
Support testing, upgrades, and production issues
Collaborate with architects, stakeholders, and infrastructure teams
Required Skills & Qualifications
Strong experience in ITSM development
Hands-on expertise in ITOM (Discovery, CMDB, Service Mapping)
Strong understanding of CMDB data model and CSDM framework
Experience in configuring probes, sensors, and discovery patterns
Proficiency in JavaScript, Glide APIs, Flow Designer
Experience with REST/SOAP integrations and MID Server
Knowledge of ITIL processes and service lifecycle
Preferred Skills
Experience with Event Management and AIOps




Exposure to cloud discovery (AWS, Azure, GCP)
Knowledge of Performance Analytics and dashboards
DevOps and CI/CD integration experience
Understanding of infrastructure monitoring tools (Dynatrace, SolarWinds, etc.)
Certifications
ServiceNow Certified System Administrator (CSA) – Mandatory
Certified Implementation Specialist – ITSM – Preferred
Certified Implementation Specialist – ITOM – Mandatory
ServiceNow Certified Application Developer (CAD) – Good to have
Prerequisites
Bachelor’s degree in Computer Science / IT or related field
5–8 years of ServiceNow development experience
Minimum 3+ years of ITOM (Discovery/CMDB/Service Mapping) experience
Strong understanding of enterprise IT infrastructure
Experience working in Agile environments
Soft Skills
Strong analytical and troubleshooting skills
Excellent communication and stakeholder management
Ability to work in cross-functional teams
Proactive and solution-oriented mindset

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Do

Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
Conduct technology capacity planning by reviewing the current and future requirements
Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
Strategize & implement disaster recovery plans and create and implement backup and recovery plans
Manage the day-to-day operations of the tower
Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
Develop shift roster for the team to ensure no disruption in the tower




Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
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Team Management

Resourcing
Forecast talent requirements as per the current and future business needs
Hire adequate and right resources for the team
Train direct reportees to make right recruitment and selection decisions
Talent Management
Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
Build an internal talent pool of HiPos and ensure their career progression within the organization
Promote diversity in leadership positions
Performance Management
Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
Employee Satisfaction and Engagement
Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within the team
Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
Exercise employee recognition and appreciation
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Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes
No formal escalations
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Mandatory Skills: ServiceNow ITOM Service Mapping .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 LEAD ADMINISTRATOR(CONTRACT) (India)
🏢 Wipro
📍 India