We are looking for an experienced BMC Helix ITSM Administrator / Operations Specialist with strong expertise in BMC Remedy / Helix ITSM administration, production support, platform operations, and ITSM process management. The role involves supporting enterprise-scale ITSM environments, ensuring platform stability, managing configurations, and driving operational excellence across ITSM processes.

Role: BMC Helix ITSM Administrator / Operations Specialist
Experience Required: 2–10 Years
Location: Pune

Key Responsibilities:

- Administer, configure, and support BMC Helix ITSM / Remedy platform in enterprise environments
- Manage and support ITSM modules including Incident, Problem, Change, Asset, CMDB, Knowledge, and Request Management
- Perform user administration, access management, role assignments, and environment maintenance
- Configure workflows, approvals, notifications, SLAs, escalations, and operational rules
- Handle production support activities including troubleshooting, incident resolution, root cause analysis, and performance optimization
- Support AR System, Mid Tier, Developer Studio, and related platform components
- Monitor application health, integrations, scheduled jobs, and operational stability
- Work closely with business and support teams for enhancements, issue resolution, and continuous service improvements
- Support deployments, testing, UAT, go-live activities, and hypercare operations
- Prepare operational documentation, SOPs,



and knowledge transfer materials

Required Skills & Experience:

- 2–10 years of hands-on experience with BMC Remedy / BMC Helix ITSM administration and operations
- Strong understanding of ITSM processes aligned with ITIL framework
- Hands-on experience with:
- AR System Administration
- Mid Tier Administration
- Developer Studio
- Workflow Configurations
- SLAs and Notifications
- User and Access Management
- Troubleshooting and Production Support

- Experience in enterprise ITSM operations and support environments
- Good understanding of CMDB concepts, CI relationships, and operational governance
- Exposure to SQL, reporting, and system monitoring activities
- Strong analytical, communication, and stakeholder management skills

Good to Have:

- Exposure to BMC Helix Digital Workplace (DWP), Discovery, Smart Reporting, and ITOM solutions
- Experience with REST APIs, integrations, LDAP/SSO configurations
- Experience in on-prem Remedy to Helix migration projects
- ITIL v4 or BMC certifications

Education:

- Bachelor’s degree in Information Technology, Computer Science, or equivalent

Why Join Us:

- Opportunity to work on enterprise-scale ITSM transformation programs
- Exposure to cutting-edge BMC Helix solutions and large-scale environments
- Collaborative and growth-oriented work culture
- Prospect to work with global clients and complex digital transformation initiatives

Apply Now

📌 BMC Helix ITSM Consultant / Developer (India)
🏢 Erasmith
📍 India