Job description:

1. Handling Customer Inquiries

- Responding to customer questions via phone, email, live chat, or social media.
- Providing accurate, valid, and complete information.

2. Resolving Issues

- Troubleshooting service issues.
- Escalating complex problems to higher-level support or other departments.
- Following up to ensure resolution and customer satisfaction.

3. Maintaining Customer Records

- Logging all interactions in a customer relationship management (CRM) system.
- Updating customer accounts with service information and outcomes.

4. Product and Service Knowledge

- Staying informed about company services, and policies.
- Explaining features, pricing, and perks to customers.

5. Improving Customer Experience

- Identifying trends or recurring issues and reporting them to management.




- Suggesting improvements to processes, FAQs, or support content.

6. Achieving Performance Metrics

- Meeting KPIs such as response time, resolution time, and customer satisfaction scores (CSAT).
- Managing high-volume contact efficiently while maintaining quality service.

Job Type: Full-time

Benefits:

- Cell phone reimbursement

Work Location: In person

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement

Education:

- Higher Secondary(12th Pass) (Preferred)

Language:

- Kannada, Telugu (Preferred)

Work Location: In person

📌 Customer Relationship Executive (CRE- Fresher) (India)
🏢 Klicpic
📍 India