- Welcome customers and understand their vehicle service requirements.
- Conduct a preliminary vehicle inspection and record customer complaints.
- Prepare accurate job cards and estimate repair costs.
- Explain repair procedures, timelines, and costs to customers.
- Coordinate with technicians and the workshop to ensure timely repairs.
- Keep customers updated on the status of their vehicles.
- Obtain customer approval for additional repairs or spare parts.
- Ensure quality checks are completed before vehicle delivery.
- Deliver vehicles to customers with a transparent explanation of the work performed.
- Handle customer complaints professionally and resolve service-related issues.
- Promote value-added services, accessories, and Annual Maintenance Contracts (AMC), if applicable.
- Maintain service records and ensure proper documentation.
- Achieve customer satisfaction (CSI/CPSC) and service revenue targets.
- Follow company policies, safety standards, and Tata Motors service processes.

Work Location: In person

📌 Service Advisor (India)
🏢 BSPIONEER Vehicles and Services
📍 India