Job Responsibilities

- Handle inbound and/or outbound calls from US customers.
- Resolve customer queries, complaints, and requests professionally.
- Provide accurate information about products and services.
- Document customer interactions in the CRM system.
- Meet quality, productivity, and customer satisfaction targets.
- Escalate complex issues to the appropriate team when required.
- Maintain a high level of customer service and professionalism.

Required Skills

- Excellent verbal communication skills in English.
- Neutral or understandable accent.
- Positive listening and problem-solving abilities.
- Basic computer knowledge and typing skills.
- Ability to work in night shifts (US time zones).
- Customer-focused attitude and patience.

Qualifications

- Any graduate or undergraduate (depending on company requirements).




- Freshers can apply; prior customer service experience is an advantage.
- Knowledge of CRM tools is a plus.

Preferred Skills

- Experience in BPO/Call Center environment.
- Ability to handle challenging customer situations.
- Strong multitasking and time-management skills.

Key Performance Indicators (KPIs)

- Customer Satisfaction (CSAT)
- Average Handling Time (AHT)
- First Call Resolution (FCR)
- Quality Score
- Adherence to Schedule

Pay: ₹22,000.00 - ₹35,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 international voice process (India)
🏢 sara jobs
📍 India