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The Front Office Executive is responsible for managing the reception area, handling administrative tasks, and ensuring a seamless experience for patients and visitors. This role involves greeting guests, managing appointments, coordinating with departments, and maintaining a professional and welcoming environment.

Key Responsibilities:

Reception & Patient Assistance:

- Welcome and assist patients, visitors, and staff with inquiries and directions.
- Manage patient registrations, appointment scheduling, and follow-ups.
- Handle incoming calls, emails, and correspondence professionally.
- Ensure a clean and organized reception area for a professional atmosphere.

Administrative Support & Coordination:

- Maintain patient records and ensure accurate data entry in hospital systems.
- Coordinate with doctors, nurses, and departments for smooth workflow.
- Manage billing inquiries and assist with payment processing.
- Handle courier services, office supplies, and administrative logistics.

Customer Service & Communication:

- Provide clear and courteous information about hospital services and policies.
- Address patient concerns and escalate issues to the appropriate authority.
- Assist international patients with required documentation and procedures.

Team Collaboration & Compliance:





- Work closely with medical and non-medical staff to ensure operational efficiency.
- Ensure compliance with hospital protocols and maintain confidentiality.
- Participate in training sessions to enhance service quality and communication skills.

Benefits:

- Competitive salary with performance incentives.
- Opportunity to work in a professional healthcare environment.
- Career growth and skill development programs.
- Health and medical perks, including insurance coverage.

Qualifications & Skills:

- Minimum 1-3 years of experience in front office, customer service, or hospital reception.
- Strong organizational and multitasking abilities to manage high patient flow.
- Proficiency in MS Office, hospital management software, and appointment scheduling tools.
- Ability to maintain a calm and professional demeanor under pressure.
- Bachelor’s degree in Hospitality, Business Administration, or a related field.
- Diploma or certification in Front Office Management or Hospital Administration is a plus.

Number of Vacancy

4

Salary Range

- As Per Market Standards

Location: New Bypass (NH-30) , Khemnichak , PO - New Jaganpura, PS - Ramkrishna Nagar Patna - 800027 (Bihar)

📌 Front Office Executive (India)
🏢 Ford Hospital and Research Center
📍 India