Key Responsibilities

- Own the complete candidate lifecycle from enrollment to successful placement.
- Serve as the primary relationship manager for candidates, ensuring a positive and engaging experience.
- Conduct onboarding and policy walkthrough sessions, clearly explaining program guidelines, processes, expectations, and timelines.
- Guide candidates through application processes, interview forms, documentation, and other required formalities.
- Schedule, coordinate, and monitor mock interviews, ensuring candidates complete them and receive timely feedback.
- Track candidate progress across every stage of the journey and proactively follow up on pending actions.
- Maintain transparent communication by providing regular updates on candidate status, next steps, and expected timelines.
- Handle and nurture inbound and assigned leads, supporting their conversion through consistent follow-ups.
- Conduct virtual calls with US-based candidates during evening and/or early morning shifts.
- Maintain accurate candidate records, interaction notes, and progress updates within the CRM.
- Prepare and share candidate progress reports and success metrics with the management team.




- Collaborate with internal teams to resolve candidate concerns and ensure a smooth overall experience.

Required Qualifications

- 2–5 years of experience in Customer Success, Candidate Management, Client Servicing, Account Management, or similar customer-facing roles.
- Prior experience in IT Staffing, Recruitment, EdTech, Career Services, or HR Services is highly preferred.
- Prior experience working with US-based customers, candidates, or clients (US Market) is required.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to build trust and maintain skilled relationships.
- Exceptional coordination, organization, and follow-up abilities.
- Comfortable managing multiple candidates simultaneously while maintaining attention to detail.
- Experience using CRM tools and maintaining accurate documentation.
- Willingness to work hybrid from the Baner office and support rotational shifts aligned with US time zones.

Pay: ₹300,000.00 - ₹800,000.00 per year

Work Location: Hybrid remote in Pune, Maharashtra (Pune, Satara District)

📌 Customer Success Manager (India)
🏢 ScalingTheory Technologies Private
📍 India